Panjabipassions offers a curated collection of premium ethnic wear, including:

• Men's Kurtas
• Assamese Mekhela Chador
• Traditional ethnic apparel
• Festive and wedding wear
• Accessories (as available)

All product listings display the Maximum Retail Price (MRP), applicable taxes, and other mandatory declarations in accordance with the Legal Metrology (Packaged Commodities) Rules, 2011.

Yes. We source our products from trusted manufacturers, artisans, and weavers. Many of our Assamese Mekhela Chadors are handwoven, making each piece unique. Product descriptions and images are provided in good faith and to the best of our knowledge, in compliance with our obligations as a seller/marketplace under the Consumer Protection (E-Commerce) Rules, 2020.

We make every effort to display accurate colours and descriptions, as required under the duty to provide accurate information to consumers. However, slight variations may occur due to:

• Mobile or computer screen settings
• Camera lighting / studio lighting
• Fabric dyeing
• Handloom characteristics

Such variations are natural to the product and craft process and are not considered manufacturing defects or false/misleading descriptions under the Consumer Protection Act, 2019.

No. Handwoven and handcrafted products may naturally vary in weave, texture, colour, motifs, and embroidery. These variations reflect the craftsmanship of traditional artisans, make each piece unique, and do not constitute a defect, deficiency in service, or unfair trade practice.

Each product page includes a Size Guide. We recommend checking your body measurements carefully before placing an order. If you need assistance, our Customer Care team will be happy to help before you complete your purchase.

Care instructions are provided with the product where applicable. Unless otherwise stated, we recommend gentle handling and dry cleaning for premium ethnic garments to help preserve their fabric, colour, and embroidery. Damage arising from failure to follow provided care instructions is not treated as a manufacturing defect.

Cash on Delivery may be available for selected locations and order values. Availability will be displayed at checkout based on your delivery pincode.

We accept secure payments through the payment options shown at checkout, which may include:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Digital Wallets
• Cash on Delivery (where available)

All online payments are processed through RBI-authorised payment gateways/aggregators. We do not store your full card or banking credentials on our servers.

Estimated delivery timelines (from order confirmation):

• Metro Cities: 2–5 business days
• Other Cities: 3–7 business days
• Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to courier operations, weather, regulatory checks, or other circumstances beyond our reasonable control. As required under the E-Commerce Rules, 2020, the expected delivery date is communicated at the time of order confirmation.

Yes. We currently deliver across most serviceable locations in India, subject to courier serviceability at your pincode.

International shipping is available to select countries with additional shipping charges, customs duties, and import taxes (if any) to be borne by the customer, in accordance with the destination country's import regulations.

Yes. Once your order is dispatched, tracking details will be shared through SMS, WhatsApp, email, or another available communication channel, where applicable.

Orders may generally be cancelled free of charge before dispatch. Once dispatched, cancellation is usually not possible, and the order will then be governed by our Return, Exchange & Refund Policy. This is in line with our Cancellation Policy displayed at the time of purchase, as required under the Consumer Protection (E-Commerce) Rules, 2020.

Returns or exchanges are accepted strictly in accordance with our Return, Exchange & Refund Policy, which is displayed on our website prior to purchase as required by law. Generally:

• Products must be unused, unwashed, and returned with original tags, labels, and packaging intact.
• The return window and eligible categories are specified in the Return, Exchange & Refund Policy.

Please contact us within 12 hours of delivery with:

• Your order number
• Clear photographs of the product
• Photographs of the outer package
• An uninterrupted unboxing video, if available

We will acknowledge your complaint and work towards a resolution in line with the timelines specified in our Return, Exchange & Refund Policy and applicable consumer protection norms. If you remain unsatisfied with the resolution, you retain the right to escalate the matter to our Grievance Officer (see Section 18) or to the appropriate consumer forum.

Where a return or cancellation is approved, eligible refunds are processed to the original payment method (or an alternate method where original-mode refund is not feasible), within the timelines specified in our Return, Exchange & Refund Policy. We do not levy any unreasonable or hidden deductions on approved refunds.

Yes. We collect, use, and store your personal information in accordance with the Information Technology Act, 2000 (including the IT (Reasonable Security Practices and Sensitive Personal Data or Information) Rules, 2011) and the Digital Personal Data Protection Act, 2023, to the extent notified and in force. Please refer to our Privacy Policy for full details on data collection, use, storage, retention, and your rights as a data principal, including how to raise a grievance regarding your personal data.

Customer Care: 9163097495 (8 am – 8 pm)

Email:support@panjabipassions.com

Business Hours: 24x7 (query submission); response during stated Customer Care hours

In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the IT Rules, 2021, we have designated a Grievance Officer to address consumer complaints:

Grievance Officer: SANDIP MALAKAR

Email: support@panjabipassions.com

Contact Number: 9163097495

Registered Address: 150 , Haltu School Lane , Kolkata - 700078

The Grievance Officer shall acknowledge complaints within 48 hours of receipt and endeavour to redress the complaint within one month from the date of receipt, as mandated under the E-Commerce Rules, 2020.

Follow Panjabipassions on our official social media page: www.facebook.com/panjabipassions and subscribe to our newsletter (where available) to receive updates on new arrivals, festive collections, and exclusive offers. You may unsubscribe or withdraw consent for marketing communications at any time.

Our website provides the following policies for your convenience, each of which forms part of the binding terms governing your purchase:

• Terms & Conditions
• Privacy Policy
• Shipping & Delivery Policy
• Return, Exchange & Refund Policy
• Cancellation Policy
• Payment Policy
• Cookie Policy
• Disclaimer
• Intellectual Property Policy
• Grievance Redressal Policy

Please review these policies carefully before placing an order.

These FAQs and all transactions on this website are governed by the laws of India, including but not limited to the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, the Sale of Goods Act, 1930, and the Legal Metrology Act, 2009, as applicable.

Last updated : 11.08.2026 — This document should be reviewed periodically to remain consistent with amendments to the Consumer Protection Act, 2019, E-Commerce Rules, 2020, DPDP Act, 2023, and other applicable law.