Last Updated: 11.08.2026
1. Introduction and Acceptance
This Disclaimer applies to the website operated by Panjabipassions (“we”, “us”, “our”, “Panjabipassions”) for the online sale of Panjabi, Kurta, Mekhela Chador, and other apparel and textile products (the “Website”). It is framed with reference to the laws of India applicable to e-commerce, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and the rules made thereunder, and the Legal Metrology Act, 2009 and Rules made thereunder, to the extent applicable to Panjabipassions as an e-commerce entity.
By accessing, browsing, or placing an order on the Website, you (the “User” or “Customer”) agree to be bound by this Disclaimer, together with our Terms and Conditions, Privacy Policy, and Return, Refund and Cancellation Policy, each of which is incorporated herein by reference. If you do not agree, please discontinue use of the Website.
2. Seller and Grievance Officer Details
In accordance with Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following details are provided:
- Legal / Business Name: Panjabipassions
- Registered Office: Kolkata, West Bengal, India
- Grievance Officer: To be designated and published on the Website with name, contact number, and email
address, as required by applicable law
- Grievance Redressal Timeline: Acknowledgement within 48 hours and resolution within one month from the
date of receipt of the complaint, as prescribed under the Consumer Protection Act, 2019
- Grievance Officer: Mr. Sandip Malakar
- Email: support@panjabipassions.com
- Postal Address: 150, Haltu School Lane, Kolkata – 700078
3. General Disclaimer
The information, products, services, photographs, descriptions, graphics, and other content available on the Website are provided for general information and online shopping purposes only, on an “as is” and “as available” basis.
While Panjabipassions makes reasonable efforts to ensure that the content published on the Website is accurate, complete, and current, we do not warrant or guarantee that all content is free from errors, omissions, or inaccuracies. Nothing on the Website constitutes an offer capable of acceptance under the Indian Contract Act, 1872; product listings are an invitation to offer, and a contract is formed only upon our confirmation of the order. Your use of the Website is at your own risk, subject to the statutory rights available to you as a “consumer” under the Consumer Protection Act, 2019, which this Disclaimer does not seek to exclude or limit.
4. Product Images and Colour Disclaimer
We make every effort to display our products, including their colours, as accurately as possible. However, the actual colour of a product may vary from what is displayed on your screen due to factors such as:
- Mobile or computer screen settings and display resolution
- Browser configuration and screen calibration
- Photography, studio, or ambient lighting conditions
- Post-production photo editing
- Natural characteristics and finish of the fabric used
Minor variations in colour between the Website image and the delivered product shall not, by themselves, be treated as a manufacturing defect or deficiency in service under the Consumer Protection Act, 2019, and shall not constitute grounds for return unless the variation is significant and materially different from the listed description.
5. Handloom and Handmade Products Disclaimer
Several of our products, including Assamese Mekhela Chador and other traditional handwoven or handcrafted textiles, are made using traditional and artisanal techniques. Customers acknowledge and accept that such products may naturally contain slight variations in colour, weave, texture, motifs, embroidery, thread work, finish, and measurements.
Such variations are inherent characteristics of handmade and handloom products, and add to their individuality and authenticity. They shall not be treated as manufacturing defects.
6. Size, Measurement, and Legal Metrology Disclaimer
Measurements displayed on the Website are approximate and may vary slightly due to manual measurement practices, manufacturing tolerances, fabric behaviour, and handcrafted production techniques. Customers are advised to consult the size chart provided on the product page carefully before placing an order.
Where applicable, declarations on pre-packaged goods (such as net quantity, manufacturing details, and country of origin) are made in accordance with the Legal Metrology Act, 2009 and the Legal Metrology (Packaged Commodities) Rules, 2011.
7. Availability, Order Acceptance, and Cancellation
All products displayed on the Website are subject to availability. Panjabipassions reserves the right, at its discretion and without prior notice, to:
- Modify, update, or discontinue products or product descriptions
- Limit the quantity of products offered or sold to any person
- Refuse, cancel, or restrict any order, including in cases of suspected fraud, error, or unauthorised or illegal
activity
- Correct any pricing, description, or typographical errors
Where an order is cancelled by Panjabipassions after payment has been received, any amount paid by the Customer shall be refunded in accordance with our Return, Refund and Cancellation Policy and applicable timelines under the Consumer Protection (E-Commerce) Rules, 2020.
8. Pricing Disclaimer
Although we strive to ensure that pricing displayed on the Website is accurate, inadvertent typographical, technical, or system errors may occasionally occur. Prices are inclusive of applicable Goods and Services Tax (GST) unless stated otherwise.
If a product is listed at an incorrect price due to such an error, Panjabipassions reserves the right to cancel the affected order and refund any payment received in full, and will notify the Customer of such cancellation.
9. Website Availability and Technology Disclaimer
We do not guarantee uninterrupted, timely, secure, or error-free access to the Website. The Website may occasionally be unavailable due to scheduled maintenance, server issues, technical failures, internet disruptions, cybersecurity incidents, or events beyond our reasonable control.
Panjabipassions shall not be liable for any inconvenience, loss, or damage resulting from such temporary interruptions, save to the extent such liability cannot be excluded under the Information Technology Act, 2000 or other applicable law.
10. Third-Party Links and Payment Gateways
The Website may contain links to third-party websites, payment gateways, courier partners, or services for the convenience of Customers. Panjabipassions does not control, endorse, or assume responsibility for the content, security practices, products, services, or availability of any third-party platform.
Access to and use of such third-party websites or services is entirely at the Customer’s own risk and subject to the respective third party’s terms and privacy policy.
11. Limitation of Liability
To the fullest extent permitted under applicable Indian law, Panjabipassions shall not be liable for:
- Indirect, incidental, special, or consequential damages
- Loss of profits, revenue, business, or goodwill
- Delays in delivery caused by courier partners or events beyond our reasonable control, including force
majeure events
- Technical issues affecting access to the Website
- Payment gateway failures or delays attributable to banks, card networks, or payment aggregators
- Misuse of products by Customers, including improper care or handling of handloom and delicate fabrics
- Decisions made by Customers based on information available on the Website
Our total liability arising out of or in connection with any single order shall not exceed the amount actually paid by the Customer for the relevant product.
12. Intellectual Property
All content on the Website, including the Panjabipassions name, logo, product photographs, videos, catalogues, graphics, product descriptions, website design, text, and trademarks, is the exclusive property of Panjabipassions or its licensors and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable intellectual property laws of India.
No content from the Website may be copied, reproduced, published, distributed, modified, or used for any commercial purpose without the prior written permission of Panjabipassions.
13. No Professional Advice
Information provided on the Website relates solely to our products and services and is for general information only. It should not be construed as legal, financial, tax, medical, or other professional advice. Customers should seek independent professional advice where necessary.
14. Grievance Redressal Mechanism
In accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Customers may address any complaints, grievances, or queries regarding products, orders, or Website content to the designated Grievance Officer at the contact details published on the Website.
Complaints will be acknowledged within forty-eight (48) hours of receipt and shall ordinarily be redressed within one (1) month from the date of receipt, in accordance with applicable timelines. Customers may also approach the National Consumer Helpline, the Consumer Disputes Redressal Commission having jurisdiction, or the e-Daakhil online portal for consumer grievances, without prejudice to the dispute resolution process described in this Disclaimer.
15. Data Protection and Privacy
Personal data collected through the Website is processed in accordance with our Privacy Policy and, where applicable, the Digital Personal Data Protection Act, 2023 and rules made thereunder, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules,
2011. This Disclaimer should be read together with the Privacy Policy.
16. Changes to This Disclaimer
Panjabipassions reserves the right to modify, amend, or update this Disclaimer at any time, with such changes taking effect upon publication on the Website unless otherwise required by law. The version published on the Website at the relevant time shall supersede all previous versions. Continued use of the Website following any such change constitutes acceptance of the revised Disclaimer.
17. Governing Law and Jurisdiction
This Disclaimer, and any dispute, claim, or controversy arising out of or relating to it, shall be governed by and construed in accordance with the laws of India and all disputes arising out of or relating to this Disclaimer shall be subject to the exclusive jurisdiction of the competent courts at Kolkata, West Bengal.
18. Contact
For any queries relating to this Disclaimer, please write to the Grievance Officer or customer support team of Panjabipassions using the contact details published on the Website.